Getting Started with BlockWave AI

Simple onboarding. No workflow changes.

BlockWave AI is designed to work alongside how your shop already operates.

There’s no new system for your customers to learn and no extra work for your team.

Once onboarding is complete, customer communication runs automatically as jobs move through your shop.

What happens when you start

When you begin onboarding with BlockWave AI, we handle setup in a few straightforward steps:

  1. We configure your shop’s job statuses and messaging rules

  2. We connect or provision your SMS phone number

  3. We verify messaging compliance (required by carriers)

  4. You continue updating jobs as usual

  5. Customers receive automatic text updates and can reply naturally

Most shops are fully live shortly after SMS approval is completed.

What your team needs to do (almost nothing)

Your team does not need to monitor a chat inbox or learn a new tool.

  • Update job statuses the same way you already do

  • Step in only when BlockWave escalates a message

  • Reply directly from the Job Chat when needed

That’s it.

BlockWave AI handles routine communication automatically in the background.

What customers experience

From the customer’s perspective, nothing complicated changes.

  • They receive clear text updates as work progresses

  • They can reply naturally with questions

  • They don’t need to download an app or log into a portal

Communication feels simple and human — just text messages.

Why SMS number approval can take a few days

(And why this is normal — and good)

To protect consumers and businesses, mobile carriers require verification before new business SMS numbers can send messages at scale.

This process is industry-wide and applies to all legitimate business texting platforms.

What’s happening during approval:

  • Your number is registered as a business messaging line

  • Carriers verify usage is legitimate and compliant

  • This prevents spam, fraud, and message blocking

  • It ensures your messages are delivered reliably long-term

This step is not unique to BlockWave AI — it’s required by carriers like AT&T, Verizon, and T-Mobile.

Why this is actually a good thing for your shop

We understand waiting can feel like friction. However, this approval step protects you in important ways:

  • Your messages are less likely to be filtered or blocked

  • Customers reliably receive updates

  • Your shop’s number is recognized as a legitimate business sender

  • Long-term deliverability is significantly better

Shops that skip this process often experience:

  • Messages not delivering

  • Numbers getting blocked

  • Customers not receiving updates at all

We prefer to do this once, correctly, rather than rush and cause issues later.

What you can do while approval is in progress

While the SMS number is being approved, you can still:

  • Review the dashboard and job board

  • Get familiar with how statuses flow

  • Walk through customer messaging during onboarding

  • Ask questions and request adjustments

Once approval is complete, everything goes live immediately.

Typical approval timing

Most approvals complete within a few business days.

Timing depends on:

  • Carrier processing queues

  • Business verification requirements

  • Local number availability

We monitor approval status and notify you as soon as it’s complete.

You don’t need to follow up — we’re already tracking it.

What BlockWave AI handles automatically

Once live, BlockWave AI manages:

  • Job status text updates

  • Routine customer questions

  • Message routing per vehicle

  • Escalation when human attention is needed

  • Communication history tied to each job

Your team stays focused on repairs — not repetitive communication.

What BlockWave AI does not do

To set clear expectations:

  • It does not replace your staff

  • It does not make promises or guarantees to customers

  • It does not change how repairs are performed

  • It does not require customer apps or accounts

You stay in control at all times.

Live onboarding & support

Every shop is onboarded live.

  • One-on-one walkthrough

  • Configuration tailored to your workflow

  • Direct support during early use

If something doesn’t feel right, we adjust it with you.

Ready to continue?

If you’re waiting on SMS approval, you’re in the final step.

Once it clears, your shop is ready to go live.

Book a live onboarding walkthrough

Watch the 90-second product overview