How BlockWave AI Works
Simple, reliable customer communication for busy auto & hail repair shops
BlockWave AI helps auto and hail repair shops keep customers informed without constant phone calls, interruptions, or manual follow-ups.
It works quietly in the background, sending updates and handling routine questions by text — so your team can focus on repairs, not replies.
The Problem BlockWave Solves
In high-volume repair environments, communication breaks down fast.
Customers want updates — often multiple times per week
Phones ring all day asking the same questions
Front desk staff get pulled away from real work
Technicians get interrupted mid-repair
Even good shops struggle to keep up during peak volume
Most shops don’t need more software.
They need less interruption.
What BlockWave AI Does
BlockWave AI is a customer communication assistant designed specifically for collision and hail repair workflows.
It connects to your job status process and automatically handles customer communication by SMS.
No customer apps. No portals. No logins.
Just text messages that feel natural and human.
Automated Status Updates by SMS
When a shop updates a job status (for example: check-in, waiting on parts, in repair, ready for pickup):
BlockWave AI sends a clear, human-sounding text message to the customer
Messages are written in plain language appropriate for repair shops
Customers receive updates without needing to ask
This reduces inbound calls before they happen.
Two-Way Text Messaging With AI Assistance
Customers can reply to messages naturally, just like texting a person.
BlockWave AI can:
Answer common questions automatically (status, timing, next steps)
Use the current job context to avoid incorrect or confusing replies
Keep responses short, clear, and realistic
Avoid making promises or guarantees
If a message requires human attention, BlockWave AI escalates it to the shop.
Intelligent Escalation to Humans
BlockWave AI is not designed to replace human judgment.
It is designed to filter noise.
When a customer message:
Is urgent
Requests a callback
Requires a decision
Falls outside routine questions
The conversation is flagged so a shop team member can respond directly.
The shop always stays in control.
No Customer Apps or Portals
BlockWave AI communicates entirely via SMS text messages.
Customers do not need to:
Download an app
Create an account
Log into a portal
Learn new tools
This keeps communication simple and accessible for all customers.
What Customers Experience
What Your Shop Experiences
What Makes BlockWave AI Different
From the customer’s perspective:
They receive proactive updates
They can reply naturally by text
They don’t need to call the shop
They feel informed without chasing
This dramatically reduces frustration — even on delayed or chaotic days.
From the shop’s perspective:
Fewer inbound calls
Fewer interruptions
Less front-desk overload
More focused technicians
Happier customers
No extra work added
BlockWave AI runs in the background while your team works.
BlockWave AI was built by a founder with deep experience in hail and collision repair operations.
The software was created after years of seeing:
Communication overwhelm front desk teams
Missed updates frustrate customers
Existing tools fall short in real-world conditions
BlockWave AI focuses on solving one problem exceptionally well:
customer communication that works in real repair environments.
See a Real Shop Workflow
Want to see exactly how this looks in practice?
Watch a short demo showing:
Real job status updates
Real customer replies
How escalation works
What your team actually sees
Demo access is shared privately with repair shops.
Request the Demo