AI-Powered Customer Communication for Hail Repair Shops
BlockWave AI is the communication system used by modern, high-volume hail and PDR repair shops to deliver a calm, professional customer experience at scale.
It handles the same repetitive customer communication a full-time employee would — 24/7, without burnout, missed messages, or inconsistency.
While most shops still rely on phone calls, manual texts, and outdated systems, BlockWave automatically keeps customers informed during the repair process, answers routine questions by SMS, and filters interruptions so your team can stay focused on repairs — not replies.
The AI era is here. The shops that win use AI to eliminate daily interruptions and run calmer, more efficient operations.
Our Services
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The Problem Every Busy Shop Knows
If you run a high-volume collision or hail repair shop, you already know this:
Phones ring all day asking “Any update on my car?”
Staff is constantly interrupted.
Customers get frustrated if they don’t hear anything.
Communication breaks during peak storm season chaos.
Existing systems send updates — but don’t handle replies or questions.
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What BlockWave AI Does
BlockWave AI is customer communication assistant built specifically for collision and hail repair workflows.
BlockWave AI:
Sends clear, human-sounding status updates by SMS
Automatically replies to common customer questions, 24/7.
Knows when to escalate to your team
Keeps customers informed without pulling staff away from real work
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How it works
You update the job status (intake, supplement, in repair, waiting for payment, etc.)
BlockWave AI automatically texts the customer
Customers reply with questions
BlockWave AI answers routine questions instantly
Only important messages reach your team
Reduce inbound calls and messages by 70-80%
What BlockWave AI does
Why BlockWave AI Is Different
Most tools stop at outbound notifications.
BlockWave AI goes further.
Two-way SMS with AI handling replies
Designed for real shop language, not generic chatbots
Built for chaos days, not perfect workflows
Escalates intelligently when needed
Learns common questions and patterns over time
It doesn’t just notify customers — it handles conversations.
Read more about how BlockWave AI works
Fewer inbound calls — customers get updates before they ask
Less front-desk chaos — fewer interruptions for staff for routine questions status updates.
Happier customers — consistent, clear communication
More focus on repairs — less time answering the same questions
No extra workload — communication runs automatically
This is about removing noise from your operation and calming the chaos during peak hail season.
Happy customers → better reviews → more referrals → calmer shop.
About BlockWave AI
Built by Someone Who Lived the Problem
BlockWave AI was built by a founder with deep experience in hail and collision repair operations.
After years of busy hail seasons, constant interruptions, missed updates, and frustrated customers, BlockWave AI was created to solve one thing exceptionally well:
Customer communication that works in real repair environments.
No theory. No generic software. Just something that actually helps shops get through the day.
FAQs
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BlockWave automatically sends text message updates to your customers when a vehicle’s status or ETA changes. It also handles common inbound questions by SMS, so your team doesn’t have to stop working to answer phones all day.. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
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BlockWave AI Is Ideal For:
High-volume hail repair shops
Collision centers with nonstop inbound calls
PDR teams managing multiple jobs at once
Shops overwhelmed during peak season
Operations where staff time is the bottleneck
If customer communication feels chaotic, BlockWave AI is built for you.
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Yes — once your texting number is approved, BlockWave automatically sends updates whenever you change a vehicle’s status or ETA.
You stay in full control, and nothing is sent without a clear status change or action.
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You control:
When statuses change
Optional ETA notes
Whether a specific update sends a text
When AI should escalate a conversation to a human
BlockWave AI is designed to assist, not replace your team.
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BlockWave AI handles routine questions like:
“Is my car still in repair?”
“When will it be ready?”
“Did you get the supplement/payment?”
“Can I pick it up today?”
If a message is unclear or sensitive, the AI flags it so your team can step in.
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BlockWave automatically detects when a conversation needs a human response and alerts your team. You’ll see it instantly inside the dashboard chat.
Nothing gets lost, and customers don’t get stuck talking to a bot.
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Complete onboarding (3–5 minutes)
Connect billing
Your dashboard goes live immediately
Texting number finishes carrier approval
Automated updates begin
No long contracts. No complicated setup.
